CALLIDE
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CALLIDE
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Callide is software that helps a contractor build estimates, manage jobs and clients, track expenses and mileage, capture receipts, and produce documents such as quotes, invoices and client updates. It is operated by Box and Post Inc., which owns the Callide name and the software. It is a tool to organize your business — its numbers are estimates and helpers, not accounting, tax, or legal advice. You are responsible for reviewing everything before you send it to a client or file it with the Canada Revenue Agency or a provincial tax authority.
Callide is a guide. Everything it offers — prices, hours, schedules, taxes, document wording, legal notices, reminders, pictures and reports — is there to help you decide, and you can use it, change it or ignore it. You decide how you use it, and you are responsible for how you use it and for everything you send, sign, charge, file or rely on because of it, in every feature of the app and everywhere you work in Canada.
Callide is a calculation and organisation tool. It is not an estimator, a quantity surveyor, an accountant or an advisor, and it does not replace any of them. It does not know your suppliers, your crew, your region, the condition of the building, or what the job will actually turn into once the walls are open.
Every number Callide produces is a starting point that you are expected to check. The prices that ship with it are researched defaults for a Canadian market, not a valuation of your work. The hours and durations are calculations from what you entered, not a commitment. The taxes are a convenience, not advice.
You decide what to charge. You decide whether the scope is complete. You decide whether the schedule is achievable. When you send a quote, it is your quote, and the professional judgement in it is yours. If a job loses money, runs long, or misses something, that outcome rests with you and not with this software.
Nobody should treat Callide as being right by default, and we do not ask you to. It is built to show its assumptions, flag what is commonly forgotten, and ask rather than guess, precisely because it can be wrong.
That applies to every part of the app, not only the price. The same is true of the materials list and its quantities, the schedule and the calendar, crew costs and profit projections, room concepts and other pictures, the tax the app works out and the reason it prints when it charges none, the legal notices and paragraphs it suggests for your documents, the holdback and payment wording on an invoice, the footer on your emails, receipt and expense readings, mileage records, and anything a client sees through a link you send. Each is a suggestion you are free to change or leave out, and whether it is right for your job, your client and your province is your call.
Callide is for people using it for a business. You must be at least 18 years old, and able to enter into a contract where you live, to create an account. You need an account to use Callide. You must sign in with a valid email address, either by choosing a password or by using your Google account. You are responsible for keeping your sign-in private and for all activity under your account, and for telling us promptly if you believe your account has been accessed without permission. One person per account unless we agree otherwise in writing.
Creating an account means accepting these terms and the Privacy Policy. Whichever way you sign in, you are shown the summary and asked to accept before the account is created, and we record which version you accepted and when. That record exists so neither of us has to rely on memory about what was agreed.
If we amend these terms materially, we will show you the new version and ask you to accept it. Declining does not lock you out of your own data — you can still export it and close your account.
You may invite other people to your crew. When you do, you are inviting them into your business records, and you are responsible for what you give them access to and for having the right to hold their information. Each crew member holds their own sign-in and their own account with us. What a crew member submits to you — hours, photos, notes — becomes part of your business record and stays with your account if they leave.
Callide is not a party to your employment or subcontracting arrangements, does not verify anyone's certification or coverage, and takes no part in what you owe a crew member or what they owe you.
You agree not to:
We may suspend or close accounts that breach these rules.
Callide belongs to Box and Post Inc. The app, the website, the software and its code, the built-in price list and materials database, the production rates, durations and other estimating figures, the document templates and the standard wording, the designs, and the Callide name and logo are owned by Box and Post Inc. or the companies that license them to us. So are the improvements we make to any of them, including improvements to the built-in price list that draw on what users contribute (section 5). Your own information is not ours; it stays yours (section 5).
What you get is permission to use it. While your account is in good standing, we give you a personal, non-exclusive, non-transferable permission to use Callide to run your own business. That permission ends when your account is closed. Nothing in these terms sells or transfers any part of Callide to you.
What you make with it is yours to use. The quotes, invoices, contracts and other documents you produce for your own clients are yours to send and keep, standard wording included, and so is the export of your own data. That is what the app is for.
What you may not do. You agree not to, and not to let anyone else:
Ideas you send us. If you send us a suggestion or an idea for Callide, we may use it freely, without owing you anything for it.
What we may do if this section is broken. If we reasonably believe you have broken this section, we may end a free trial, limit features, suspend or close your account, and close any other accounts that belong to the same person or business, without a refund. Where we can, we will tell you why and give you a chance to export your own data first — unless the law prevents it, or it would help someone continue the breach. We may also take other steps the law allows, including asking a court to stop the breach and to award us damages.
The information you enter — clients, jobs, prices, receipts, photos, documents — is yours. You grant us only the limited permission needed to store, process, back up, and display that content so the service works for you (for example, syncing it across your devices and generating your PDFs). We do not claim ownership of your business data.
Improving the price catalogue. Callide ships with default prices, and those defaults get better when they reflect what work actually costs. Two things feed that, and we want to be exact about both.
Lines you write yourself. When you write your own line under Anything else on a quote, Callide sends us that line: its wording, its unit, the quantity, the material and labour rates you used, your trade, your province and the kind of job. Before it leaves your device the app takes out anything that looks like a phone number, an email address, a postal code or a street address, and a line left with nothing else is not sent. It is recorded against your account, so we can tell one business's lines from another's, and it is used only to find what the built-in list is missing and what that work costs. The removal of contact details is automatic and cannot be perfect, so please do not write a client's name or other personal details into a line's description.
Your rates. Your own rates are stored with your account. We may look at them together with other businesses' rates to improve the defaults. We never publish or sell an individual business's rates, and no other user can see what you charge.
If you would rather not send your own lines, turn off Help improve the built-in price list under Business → Quote defaults. It takes effect immediately, those lines are not sent from then on, and your own prices continue to work exactly as they do now.
Recordings and photos you make in the app. A voice recording you make to describe a job is sent once to be turned into text and is not kept by us. A photo you attach — a receipt, a site, a dash — is stored in your own private folder; a receipt photo may be sent to an AI provider to be read if you ask for that. The Privacy Policy sets out which feature sends what, and to whom. You are responsible for not recording or photographing anything you do not have the right to, including other people, and for the fact that a photograph taken at a client's property is taken on their property.
Callide gives you a link and a short message you can send to someone else in the trades. You send it — the app opens your own phone's share sheet and you choose the person and press send in your own messages or email app. Callide does not send it, does not ask you for their address, does not keep a copy of who you sent it to, and never contacts them itself.
That means the message is yours, in law as well as in practice, so two things follow and we need to be plain about both:
You may edit the message before you send it, and you should. Do not alter it to say something about Callide that is not true — that it is free forever, that it guarantees work or a price, that it is endorsed by a manufacturer, an association or a government body, or that we sent it.
If an invite link is used in a way that breaks these rules, we may disable it and the account behind it. We do not pay anyone for an invite, and we will not: a payment would make the sender our representative, and the sending is meant to stay theirs.
Where an invite gives the person who accepts it a longer free period, that is a benefit to them, offered at our discretion, worth nothing in money, and we can change or withdraw it at any time.
Your materials list can show, under each group of materials, one supplier near the job site that partners with Callide. Every one is labelled Sponsored, because Callide has a business relationship with it. It is chosen by the distance from the job site and by your trade — a partner that specialises in your trade first, otherwise the nearest — and it appears on your screen only: never on a PDF, a print, the spreadsheet, an email or anything your client sees. You can switch it off under Business → Hide suppliers on my materials lists.
A listing is information, not a recommendation, an endorsement or a guarantee. Prices, stock, opening hours and service are between you and the supplier, and Callide is not a party to anything you buy from them. Hours are shown only when they were confirmed recently; otherwise the line says to call ahead. The supplier never sees your data, your clients or your job sites — what it can learn from us is how many times its listing was shown or tapped. Our Privacy Policy says exactly what is sent to choose it.
Callide produces documents and links that you send to your own clients. Any agreement that results is between you and your client. Callide is not a party to it, does not guarantee it, and takes no position on it. That includes quotes, letters of intent, change orders, invoices, and anything a client accepts or signs through a Callide link.
We record the evidence of an acceptance, the typed name, the signature image, the time, the network address and the browser, and we keep the quote exactly as it was sent so that it can be shown later. The client is told on the page that accepting there is the same as signing on paper and that this is recorded. That record is a service to you; it is not a warranty by us that any agreement is valid, enforceable, or complete in your jurisdiction, or that an electronic acceptance satisfies a law that asks for a signature, a copy, a form or a waiting period in your client's province.
Keep your own copy. The signed record lives with your account. If you delete a job or your account, the client links you sent and their acceptance records are deleted with them and cannot be recovered. Download every signed agreement you may need before you delete anything.
Callide prints standard paragraphs on the documents you send: the terms and conditions, the workmanship warranty, the payment terms, the note on the cost page, the agreement paragraph, the cancellation notice for a contract signed at a client's home, the holdback note on an invoice, the reason printed when no GST/HST is charged, your legal name beside your trade name, the footer on your emails, the sentences about building standards, permits and inspections, and the province, regulator, licence and workers' compensation names that appear beside them. Every one of them is a starting point. None of it is legal advice, and none of it is guaranteed to suit your province, your trade, your contract or your client.
Where the law differs from one province or territory to another, Callide picks its starting wording from the province of the job's address — for example the cancellation notice each jurisdiction prescribes, its holdback percentage and lien deadline, and whether a 28-day payment rule applies. That choice follows the law as we researched it in September 2026. Laws change, and some of that wording could not be checked against an official source. We do not promise that it is complete or current, and we do not monitor the law for you. The app says where a text could not be checked, and it is yours to confirm.
You can change all of it. Each of those paragraphs can be rewritten on the document itself, and saved to your business so that every future document carries your wording instead of ours. If you keep ours, that is your decision and the consequences are yours. Whatever is on a document when you send it is your contract wording, and if it names a licence, a safety authority, a compensation board, a code or a warranty period, it is your responsibility to be sure it is the right one for the place you are working and the work you are doing. A document already sent keeps the wording it was sent with; changing your standard wording later does not alter it.
Callide's screens, and every document it produces, are in English. That includes quotes, invoices, proposals, change orders, client updates, the default terms printed on a proposal, the emails the app sends on your instruction, and the web page a client opens to read and accept a quote. The only exceptions are our own legal documents — these Terms and the Privacy Policy — which are also published in French.
The app can listen in a language it does not write in. You can set the language you speak so that dictation and Scope Assist understand you. The list has 22 languages, among them French, Punjabi, Spanish, Hindi, Tagalog, Arabic, Mandarin, Cantonese, Urdu, Gujarati, Persian, Ukrainian, Tamil, Bengali, Portuguese, Somali, Dari, Pashto and Italian; Tigrinya can be typed but not yet spoken. What comes back is English. Speaking to Callide in another language means your words are transcribed and interpreted by machine and then written into a document that goes to your client — so read what it wrote before you send it. A line that was misheard is still a line you quoted.
If your client has a right to be dealt with in another language, that right runs against you, not against us. The clearest case is Quebec: under the Charter of the French Language, a contract of adhesion and its related documents — and invoices and receipts — generally have to be drawn up in French unless the parties expressly wish otherwise, and it is the person offering the contract who has to meet that. When you send a Callide quote to a client, you are the person offering the contract. Similar duties can arise under provincial consumer protection law elsewhere.
We say this plainly rather than burying it because the app cannot do it for you. Callide gives you the tools — you can write the scope, the overview and your own terms in any language you like, and what you type is what your client sees — but the labels and the wording Callide supplies are English, and a document is not in French because the price is a number. If you work in Quebec, or with a client who is entitled to French, take advice on what your own documents need to say. Nothing in this section is a legal opinion about your situation.
Using Callide does not change any obligation you have as a contractor, in any province or territory. These remain entirely your responsibility:
That includes what your documents SAY about those things: the app follows the province on the job's address and your business profile, and the wording it produces is a starting point you are expected to read and correct (Section 6b).
Callide does not verify that a quote is complete, that a price is sustainable, that a schedule is achievable, or that the work described can lawfully be performed by you. Those judgements are yours, and they are what your clients are paying you for.
Callide's travel features produce a tidy record for your accountant, not a tax filing. The app suggests trips from your own receipts and site photos, proposes distances, and organises readings and vehicles into a summary. Every one of those is a proposal you confirm, and the confirmed record is only as accurate as the confirmation.
Where the app distinguishes a vehicle you own personally from one the company owns, it is organising your records along a distinction the tax rules draw — it is not telling you which applies to you, what you may claim, or what a taxable benefit should be. Those are questions for your accountant and for the Canada Revenue Agency's own guidance, and the answer depends on facts Callide does not have. Callide makes no representation that any record it produces satisfies a CRA requirement or would survive an audit. Check the numbers before you file them.
We aim to keep Callide available and improving, but we don't guarantee uninterrupted service. We may add, change, pause, or remove features, and perform maintenance. We'll make reasonable efforts to give notice of significant changes.
Services we depend on. Callide runs on infrastructure and services provided by others, including hosting, databases, email delivery, address lookup and artificial-intelligence providers. If one of them fails, changes its terms, restricts access, or stops operating, some features may be interrupted or withdrawn. We will make reasonable efforts to restore or replace them and to tell you what has happened. We are not liable for an interruption caused by a provider outside our control, or by anything else outside our control, including network failures, power failures, natural events, industrial action or government action.
You can try Callide free: a new account can finish three quotes, and some other features have their own free limits, which the app shows you. After that, Callide is a paid subscription. The price, billing period, what the plan includes and how to cancel are all shown to you before you are charged.
Payments you collect from your own clients through Callide are processed by Stripe directly into your account. Callide never holds your money, takes no cut of it, and is not a party to the contract between you and your client. Stripe's fees and terms apply to those transactions.
You can stop using Callide at any time. Export a full copy of your records first from Account → Export my data — once deleted, nothing can be recovered.
Before it happens, we show you what you are about to lose. The app counts your jobs, clients, expenses, receipt images, trips, photos and documents and puts the numbers in front of you, offers the complete download, and asks you to confirm you understand that none of it can be recovered afterwards — by you or by us. Receipts are tax records: the Canada Revenue Agency expects a business to keep its books and records for six years from the end of the tax year they relate to, and deleting them here does not change that. This is an acknowledgement that you were told, not a waiver of any right — your right to have your information deleted is not ours to ask you to sign away.
You can delete your account yourself, from inside the app, at Account → Delete my account permanently. It happens immediately: your jobs, clients, estimates, expenses, receipts, photos, documents, the client links you sent and their acceptance records, and your sign-in are erased. A subscription billed through Callide is cancelled as part of it. You do not need our permission and you do not need to email anyone.
If you no longer have the app installed, you can request deletion at callide.ca/delete-account. What is deleted, what is retained and how long it takes are set out in full on that page and in our Privacy Policy.
We may keep records we are legally required to keep, such as billing and tax records, and a non-identifying note that a deletion took place.
Callide is provided “as is” and “as available,” without warranties of any kind, express or implied, to the fullest extent permitted by law. We do not warrant that the service will be error-free, that estimates or calculations will be accurate for your situation, or that it will meet every requirement of your business or tax filings.
Prices are starting points, not valuations. The catalogue rates that ship with Callide are researched defaults for a Canadian market. They are not a valuation of your work, they are not a quote, and they have not been verified against your suppliers, your region, your crew or your speed. Two competent contractors will price the same job differently and both can be right. You are expected to review and adjust every number before it goes to a client, and the price you send is yours.
Schedules are projections. Estimated hours, working days and completion ranges are calculations from the scope you entered. They do not account for weather, access, inspections, supply delays, the availability of other trades, or anything else that happens on a real site.
Tax figures are a convenience. Callide applies a rate based on the address you enter, following the general place-of-supply rule for work on real property and the provincial rules for renovation contracts as we understand them. It uses the answers you give it — whether you are registered for GST/HST, and whether a job qualifies for First Nations relief — and does not check them. It cannot know every exemption, every rebate, every self-assessment rule, or how a particular job should be treated. Confirming that the correct tax has been charged, collected and remitted is yours, and so is any assessment, interest or penalty arising from a return you file.
AI features can be wrong. Scope Assist, talk-to-text, receipt reading, expense sorting, the materials list and room concepts use artificial intelligence to interpret what you say, describe or photograph. They will sometimes mishear, misread, omit, or invent. Everything they produce must be reviewed by you before it reaches a client, a supplier or a tax filing. Callide validates that suggested items exist in the catalogue and prices them itself, so an AI feature can never set a price directly, but that is a guard against one kind of error, not all of them.
Room concepts are illustrations. A generated picture shows a direction, not the finished work. It is not a promise of how the work will look, what it will cost, or what materials will be used, and the proposal says so beside it.
Built-in prices are updated, not guaranteed. The default prices are updated from published price indexes, supplier checks and research. They can lag the market or be wrong for your area. They remain a starting point.
Profit, crew cost and projections are arithmetic on your inputs. The profit, weekly figures, crew cost and overhead the app shows follow from the wages, rates, overhead and schedule you entered. They are not an accounting of your business.
Mileage figures. The per-kilometre amount the travel log shows uses the CRA's published allowance rate as a guide. It is not a decision about what you may deduct or claim.
To the fullest extent permitted by law, Box and Post Inc. and its directors, officers, employees and contractors are not liable for indirect, incidental, special, or consequential losses, or for lost profits, lost business, or losses arising from business decisions you make using the app, its estimates, its documents or its wording. That includes a claim by your client, a supplier, a subcontractor or a government body arising from a quote, contract, invoice, notice, tax amount or email you produced with Callide.
The cap. Where liability cannot be excluded, our total liability is limited to the greater of the amount you paid us in the twelve months before the claim, or one hundred Canadian dollars.
What we cannot exclude. Nothing in these terms limits liability that the law does not allow to be limited. Depending on where you live, that may include liability for fraud or fraudulent misrepresentation, for death or personal injury caused by negligence, for gross negligence or wilful misconduct, and rights you have under consumer protection legislation. If any part of this section is found to be unenforceable, the rest of it continues to apply.
You agree that you will use Callide lawfully; that you have the right to enter and store the information you put into it, including information about your clients; that you will meet your own privacy obligations to those clients; and that the documents you produce and send are your own.
If a third party brings a claim against Box and Post Inc., or its directors, officers or employees, because of how you used the service, you will cover the reasonable cost of defending it and any amount properly payable. This applies to claims arising from the work you quoted or performed, an agreement between you and your client, the information you entered, the documents, notices and emails you sent, the taxes you charged or did not charge, a breach of these terms, or your breach of any law.
This does not apply where the claim is caused by our own failure, and it does not limit any right you have under the law that cannot be given up by agreement.
These terms are governed by the laws of the Province of Ontario and the applicable laws of Canada, and disputes are subject to the courts of Ontario. Nothing in this section takes away a protection that the law of your own province or territory gives you and that cannot be waived.
If you are in Quebec. A French version of these terms and of our Privacy Policy is published at callide.ca/terms-fr and callide.ca/privacy-fr, and is provided to you before you accept. The two versions are intended to say the same thing; where they differ, you may rely on whichever you prefer. Nothing in this section is intended to limit any right you have under the Charter of the French Language or Quebec consumer protection law, and this paragraph prevails over anything else in these terms that would.
We may update these terms. If we make a material change, we will tell you in the app or by email before it takes effect and ask you to accept the new version before you keep using Callide. If you do not accept it, you can still export your data and close your account. A change that only clarifies wording, or that the law requires immediately, may apply without a new acceptance, and we will still show it in the list below.
What changed in Version 10 — 28 September 2026. Section 5b is new. Your materials lists can show a supplier near the job site that partners with Callide, labelled Sponsored — on your screen only, never on a document or anything your client sees — and you can switch it off. It says how the supplier is chosen, that a listing is not a recommendation or a guarantee, and that the supplier never sees your data, your clients or your job sites, only how many times its listing was shown or tapped. To choose it, the job site is sent to our own server rounded to about a kilometre; it is not stored and never shared with the supplier. Section 17 no longer says we share nothing with advertisers: that sentence is replaced by what is true now. Nothing else changed.
What changed in Version 9 — 22 September 2026. Section 4a is new. It says what belongs to Box and Post Inc. — the software, the built-in price list and materials database, the estimating figures, the templates and standard wording, the designs and the Callide name — and that you get permission to use them for your own business, while the documents you produce for your clients and your own data stay yours. It lists what you may not do: extract or scrape the price list or templates, use Callide to build or train a competing product, use bots, get around limits, share a sign-in, open extra accounts for more free quotes, or use one account to prepare documents for other businesses — each business needs its own account. It also says what we may do if that happens. Section 9 adds that the free trial is once per person or business, and what happens if a charge you owe is disputed with your bank. Nothing else changed.
What changed in Version 8 — 22 September 2026. These terms now name the company you are dealing with: Box and Post Inc., operating as Callide. Section 1 says plainly that Callide is a guide and that you are responsible for how you use every part of it; section 2 spells out that this covers every feature, not just the price. Section 3 sets the minimum age at 18. Section 5 now describes exactly what is sent when you write your own quote lines: the line itself, with contact details removed, recorded against your account. The previous wording described something narrower. Section 6 covers electronic acceptance, and warns that deleting a job or your account deletes its signed records. Section 6b covers the new wording the app suggests: the legal name line, the cancellation notice for contracts signed at a client's home, the holdback note, the tax line and the email footer. That wording follows the province of the job, as researched in September 2026. Section 7 lists the obligations that stay yours across Canada, including sales tax registration and First Nations relief. Section 9 states the free trial, crew seats, no partial refunds, 30 days' notice of price changes, failed payments, and how long your records stay readable after you cancel. Sections 10 to 13 are updated to match, and section 12 now has one liability cap instead of two. The note that a lawyer-reviewed version would govern is removed: this is the version that applies.
What changed in Version 7 — 17 September 2026. Section 6b is new: it says plainly that the standard paragraphs Callide prints on your documents — terms, warranty, payment terms, code and permit sentences, and the province, regulator and compensation-board names that go with them — are a starting point for a general Canadian trade, not legal advice and not guaranteed to fit your province or your contract; that you can rewrite any of them on the document and save your own wording for every future document; and that whatever is on a document when you send it is your wording and your responsibility. Section 7 now points at it. Nothing else changed.
What changed in Version 6 — 19 August 2026. Section 10 now describes what happens before an account is deleted: the app counts what is about to be erased, offers the complete download first, and asks you to acknowledge that the records — including receipts you may still need for tax — cannot be recovered afterwards by you or by us. That is an acknowledgement, not a waiver: nothing here asks you to give up a right you have under privacy law, and nothing here could.
What changed in Version 5 — 18 August 2026. Section 5a is new and covers the invite feature: you send it, from your own phone, to people you actually know, and the responsibility for the message is yours because the message is yours. Section 5 now names the exact setting that turns off contributing to the price list — the previous wording promised a switch in Settings and the app did not have one, which we found in an audit and have fixed in both places. Nothing else about how we use your information changed.
What changed in Version 4 — 16 August 2026. The app gained features after Version 3 was written, and these terms now describe them. Section 3 says plainly that creating an account means accepting these terms whichever way you sign in, and that we record which version you accepted. Section 3a is new and covers crew accounts. Section 5 now covers voice recordings and photos. Section 7a is new and says what the travel and vehicle records are — a record for your accountant, not a tax filing, and not advice about what you may claim.
Questions about these terms: info@callide.ca.
Our Privacy Policy is a separate document and forms part of these terms. It sets out in plain language what we collect, why, who else touches it, where it lives, how long we keep it, and how to get rid of it. Please read it — it's short.
In brief: we don't sell your data. Callide may show suppliers near your job site that partner with Callide; they're labelled Sponsored, and they never see your data, your clients or your job sites — a partner sees only how many times its listing was shown or tapped. You can export or delete everything yourself at any time.
These terms are between you and Box and Post Inc., operating as Callide — not between you and Apple or Google. The following applies where the app was obtained from the Apple App Store:
Where the app was obtained from Google Play, Google Play's Terms of Service also apply to your download and use of it.