CALLIDE
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CALLIDE
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Callide is software that helps a contractor build estimates, manage jobs and clients, track expenses and mileage, capture receipts, and produce documents such as quotes, invoices and client updates. It is a tool to organize your business — its numbers are estimates and helpers, not accounting, tax, or legal advice. You are responsible for reviewing everything before you send it to a client or file it with the CRA.
Callide is a calculation and organisation tool. It is not an estimator, a quantity surveyor, an accountant or an advisor, and it does not replace any of them. It does not know your suppliers, your crew, your region, the condition of the building, or what the job will actually turn into once the walls are open.
Every number Callide produces is a starting point that you are expected to check. The prices that ship with it are researched defaults for a Canadian market, not a valuation of your work. The hours and durations are calculations from what you entered, not a commitment. The taxes are a convenience, not advice.
You decide what to charge. You decide whether the scope is complete. You decide whether the schedule is achievable. When you send a quote, it is your quote, and the professional judgement in it is yours. If a job loses money, runs long, or misses something, that outcome rests with you and not with this software.
Nobody should treat Callide as being right by default, and we do not ask you to. It is built to show its assumptions, flag what is commonly forgotten, and ask rather than guess, precisely because it can be wrong.
You need an account to use Callide. You must sign in with a valid email address, either by choosing a password or by using your Google account. You are responsible for keeping your sign-in private and for all activity under your account, and for telling us promptly if you believe your account has been accessed without permission. One person per account unless we agree otherwise in writing.
Creating an account means accepting these terms and the Privacy Policy. Whichever way you sign in, you are shown the summary and asked to accept before the account is created, and we record which version you accepted and when. That record exists so neither of us has to rely on memory about what was agreed.
If we amend these terms materially, we will show you the new version and ask you to accept it. Declining does not lock you out of your own data — you can still export it and close your account.
You may invite other people to your crew. When you do, you are inviting them into your business records, and you are responsible for what you give them access to and for having the right to hold their information. Each crew member holds their own sign-in and their own account with us. What a crew member submits to you — hours, photos, notes — becomes part of your business record and stays with your account if they leave.
Callide is not a party to your employment or subcontracting arrangements, does not verify anyone's certification or coverage, and takes no part in what you owe a crew member or what they owe you.
You agree not to:
We may suspend or close accounts that breach these rules.
The information you enter — clients, jobs, prices, receipts, photos, documents — is yours. You grant us only the limited permission needed to store, process, back up, and display that content so the service works for you (for example, syncing it across your devices and generating your PDFs). We do not claim ownership of your business data.
Improving the price catalogue. Callide ships with default prices, and those defaults get better when they reflect what work actually costs. You permit us to use the adjustments you make to catalogue rates, in a form that is aggregated across many businesses and stripped of anything identifying, to improve those defaults for everyone.
To be specific about what this does and does not mean. We may use the fact that a rate was adjusted, the catalogue item it applies to, the direction and size of the adjustment, and the province. We do not use your client names, your job details, your quotes, your documents, your photos, your receipts, or anything that identifies you or your business. We never publish or sell an individual business’s rates. Nothing that could be traced back to you leaves this process, and no other user can see what you charge.
If you would rather not contribute, turn off Help improve the built-in price list under Business → Quote defaults. It takes effect immediately, nothing further is sent, and your own prices continue to work exactly as they do now.
Recordings and photos you make in the app. A voice recording you make to describe a job is sent once to be turned into text and is not kept by us. A photo you attach — a receipt, a site, a dash — is stored in your own private folder, and may be sent to an AI provider to be read if you ask for that. The Privacy Policy sets out which feature sends what, and to whom. You are responsible for not recording or photographing anything you do not have the right to, including other people, and for the fact that a photograph taken at a client's property is taken on their property.
Callide gives you a link and a short message you can send to someone else in the trades. You send it — the app opens your own phone's share sheet and you choose the person and press send in your own messages or email app. Callide does not send it, does not ask you for their address, does not keep a copy of who you sent it to, and never contacts them itself.
That means the message is yours, in law as well as in practice, so two things follow and we need to be plain about both:
You may edit the message before you send it, and you should. Do not alter it to say something about Callide that is not true — that it is free forever, that it guarantees work or a price, that it is endorsed by a manufacturer, an association or a government body, or that we sent it.
If an invite link is used in a way that breaks these rules, we may disable it and the account behind it. We do not pay anyone for an invite, and we will not: a payment would make the sender our representative, and the sending is meant to stay theirs.
Where an invite gives the person who accepts it a longer free period, that is a benefit to them, offered at our discretion, worth nothing in money, and we can change or withdraw it at any time.
Callide produces documents and links that you send to your own clients. Any agreement that results is between you and your client. Callide is not a party to it, does not guarantee it, and takes no position on it. That includes quotes, letters of intent, change orders, invoices, and anything a client accepts or signs through a Callide link.
We record the evidence of an acceptance, the typed name, the signature image, the time, the network address and the browser, and we keep the quote exactly as it was sent so that it can be shown later. That record is a service to you; it is not a warranty by us that any agreement is valid, enforceable, or complete in your jurisdiction.
Callide prints standard paragraphs on the documents you send: the terms and conditions, the workmanship warranty, the payment terms, the sentences about building standards, permits and inspections, and the province, regulator, licence and workers' compensation names that appear beside them. Every one of them is a starting point drafted for a general Canadian trade. None of it is legal advice, and none of it is guaranteed to suit your province, your trade, your contract or your client.
You can change all of it. Each of those paragraphs can be rewritten on the document itself, and saved to your business so that every future document carries your wording instead of ours. If you keep ours, that is your decision and the consequences are yours. Whatever is on a document when you send it is your contract wording, and if it names a licence, a safety authority, a compensation board, a code or a warranty period, it is your responsibility to be sure it is the right one for the place you are working and the work you are doing. A document already sent keeps the wording it was sent with; changing your standard wording later does not alter it.
Callide's screens, and every document it produces, are in English. That includes quotes, invoices, proposals, change orders, client updates, the default terms printed on a proposal, the emails the app sends on your instruction, and the web page a client opens to read and accept a quote. The only exceptions are our own legal documents — these Terms and the Privacy Policy — which are also published in French.
The app can listen in a language it does not write in. You can set the language you speak so that dictation and Scope Assist understand you, and that list includes French, Spanish, Punjabi, Hindi, Mandarin, Cantonese and Tagalog. What comes back is English. Speaking to Callide in another language means your words are transcribed and interpreted by machine and then written into a document that goes to your client — so read what it wrote before you send it. A line that was misheard is still a line you quoted.
If your client has a right to be dealt with in another language, that right runs against you, not against us. The clearest case is Quebec: under the Charter of the French Language, a contract of adhesion and its related documents — and invoices and receipts — generally have to be drawn up in French unless the parties expressly wish otherwise, and it is the person offering the contract who has to meet that. When you send a Callide quote to a client, you are the person offering the contract. Similar duties can arise under provincial consumer protection law elsewhere.
We say this plainly rather than burying it because the app cannot do it for you. Callide gives you the tools — you can write the scope, the overview and your own terms in any language you like, and what you type is what your client sees — but the labels and the wording Callide supplies are English, and a document is not in French because the price is a number. If you work in Quebec, or with a client who is entitled to French, take advice on what your own documents need to say. Nothing in this section is a legal opinion about your situation.
Using Callide does not change any obligation you have as a contractor. Licensing and trade certification, building permits and inspections, code compliance, workplace safety, workers’ compensation coverage, liability insurance, lien and holdback requirements, and consumer protection rules in the province you work in all remain entirely your responsibility. That includes what your documents SAY about those things: the app follows the province on the job's address and your business profile, and the wording it produces is a starting point you are expected to read and correct (Section 6b).
Callide does not verify that a quote is complete, that a price is sustainable, that a schedule is achievable, or that the work described can lawfully be performed by you. Those judgements are yours, and they are what your clients are paying you for.
Callide's travel features produce a tidy record for your accountant, not a tax filing. The app suggests trips from your own receipts and site photos, proposes distances, and organises readings and vehicles into a summary. Every one of those is a proposal you confirm, and the confirmed record is only as accurate as the confirmation.
Where the app distinguishes a vehicle you own personally from one the company owns, it is organising your records along a distinction the tax rules draw — it is not telling you which applies to you, what you may claim, or what a taxable benefit should be. Those are questions for your accountant and for the Canada Revenue Agency's own guidance, and the answer depends on facts Callide does not have. Callide makes no representation that any record it produces satisfies a CRA requirement or would survive an audit. Check the numbers before you file them.
We aim to keep Callide available and improving, but we don't guarantee uninterrupted service. We may add, change, pause, or remove features, and perform maintenance. We'll make reasonable efforts to give notice of significant changes.
Services we depend on. Callide runs on infrastructure and services provided by others, including hosting, databases, email delivery, address lookup and artificial-intelligence providers. If one of them fails, changes its terms, restricts access, or stops operating, some features may be interrupted or withdrawn. We will make reasonable efforts to restore or replace them and to tell you what has happened. We are not liable for an interruption caused by a provider outside our control, or by anything else outside our control, including network failures, power failures, natural events, industrial action or government action.
Callide is offered free for an introductory period, then on a paid subscription. The price, billing period, what the plan includes and how to cancel are all shown to you before you are charged.
Payments you collect from your own clients through Callide are processed by Stripe directly into your account. Callide never holds your money, takes no cut of it, and is not a party to the contract between you and your client. Stripe's fees and terms apply to those transactions.
You can stop using Callide at any time. Export a full copy of your records first from Account → Export my data — once deleted, nothing can be recovered.
Before it happens, we show you what you are about to lose. The app counts your jobs, clients, expenses, receipt images, trips, photos and documents and puts the numbers in front of you, offers the complete download, and asks you to confirm you understand that none of it can be recovered afterwards — by you or by us. Receipts are tax records: the Canada Revenue Agency expects a business to keep its books and records for six years from the end of the tax year they relate to, and deleting them here does not change that. This is an acknowledgement that you were told, not a waiver of any right — your right to have your information deleted is not ours to ask you to sign away.
You can delete your account yourself, from inside the app, at Account → Delete my account permanently. It happens immediately: your jobs, clients, estimates, expenses, receipts, photos, documents and sign-in are erased. You do not need our permission and you do not need to email anyone.
If you no longer have the app installed, you can request deletion at callide.ca/delete-account. What is deleted, what is retained and how long it takes are set out in full on that page and in our Privacy Policy.
We may keep records we are legally required to keep, such as billing and tax records, and a non-identifying note that a deletion took place.
Callide is provided “as is” and “as available,” without warranties of any kind, express or implied, to the fullest extent permitted by law. We do not warrant that the service will be error-free, that estimates or calculations will be accurate for your situation, or that it will meet every requirement of your business or tax filings.
Prices are starting points, not valuations. The catalogue rates that ship with Callide are researched defaults for a Canadian market. They are not a valuation of your work, they are not a quote, and they have not been verified against your suppliers, your region, your crew or your speed. Two competent contractors will price the same job differently and both can be right. You are expected to review and adjust every number before it goes to a client, and the price you send is yours.
Schedules are projections. Estimated hours, working days and completion ranges are calculations from the scope you entered. They do not account for weather, access, inspections, supply delays, the availability of other trades, or anything else that happens on a real site.
Tax figures are a convenience. Callide applies a rate based on the address you enter, following the general place-of-supply rule for work on real property. It cannot know every exemption, every rebate, every self-assessment rule, or your own registration status. Confirming that the correct tax has been charged and remitted is yours, and so is any assessment, interest or penalty arising from a return you file.
AI features can be wrong. Scope Assist and receipt reading use artificial intelligence to interpret what you describe or photograph. They will sometimes misread, omit, or invent. Every line they produce must be reviewed by you before it reaches a client or a tax filing. Callide validates that suggested items exist in the catalogue and prices them itself, so an AI feature can never set a price directly, but that is a guard against one kind of error, not all of them.
To the fullest extent permitted by law, Callide and its owner are not liable for indirect, incidental, special, or consequential losses, or for lost profits, lost business, or losses arising from business decisions you make using the app or its estimates. Where liability cannot be excluded, it is limited to the amount you paid us (if any) in the 12 months before the claim.
The floor on the cap. Where liability cannot be excluded, it is limited to the greater of the amount you paid us in the twelve months before the claim, or one hundred Canadian dollars.
What we cannot exclude. Nothing in these terms limits liability that the law does not allow to be limited. Depending on where you live, that may include liability for fraud or fraudulent misrepresentation, for death or personal injury caused by negligence, for gross negligence or wilful misconduct, and rights you have under consumer protection legislation. If any part of this section is found to be unenforceable, the rest of it continues to apply.
You agree that you will use Callide lawfully; that you have the right to enter and store the information you put into it, including information about your clients; that you will meet your own privacy obligations to those clients; and that the documents you produce and send are your own.
If a third party brings a claim against Callide or its owner because of how you used the service, you will cover the reasonable cost of defending it and any amount properly payable. This applies to claims arising from the work you quoted or performed, an agreement between you and your client, the information you entered, the documents you sent, a breach of these terms, or your breach of any law.
This does not apply where the claim is caused by our own failure, and it does not limit any right you have under the law that cannot be given up by agreement.
These terms are governed by the laws of the Province of Ontario and the applicable laws of Canada, and disputes are subject to the courts of Ontario.
If you are in Quebec. A French version of these terms and of our Privacy Policy is published at callide.ca/terms-fr and callide.ca/privacy-fr, and is provided to you before you accept. The two versions are intended to say the same thing; where they differ, you may rely on whichever you prefer. Nothing in this section is intended to limit any right you have under the Charter of the French Language or Quebec consumer protection law, and this paragraph prevails over anything else in these terms that would.
We may update these terms. If we make material changes, we'll notify you (in-app or by email) and, where required, ask you to accept the updated terms.
What changed in Version 7 — 17 September 2026. Section 6b is new: it says plainly that the standard paragraphs Callide prints on your documents — terms, warranty, payment terms, code and permit sentences, and the province, regulator and compensation-board names that go with them — are a starting point for a general Canadian trade, not legal advice and not guaranteed to fit your province or your contract; that you can rewrite any of them on the document and save your own wording for every future document; and that whatever is on a document when you send it is your wording and your responsibility. Section 7 now points at it. Nothing else changed.
What changed in Version 6 — 19 August 2026. Section 10 now describes what happens before an account is deleted: the app counts what is about to be erased, offers the complete download first, and asks you to acknowledge that the records — including receipts you may still need for tax — cannot be recovered afterwards by you or by us. That is an acknowledgement, not a waiver: nothing here asks you to give up a right you have under privacy law, and nothing here could.
What changed in Version 5 — 18 August 2026. Section 5a is new and covers the invite feature: you send it, from your own phone, to people you actually know, and the responsibility for the message is yours because the message is yours. Section 5 now names the exact setting that turns off contributing to the price list — the previous wording promised a switch in Settings and the app did not have one, which we found in an audit and have fixed in both places. Nothing else about how we use your information changed.
What changed in Version 4 — 16 August 2026. The app gained features after Version 3 was written, and these terms now describe them. Section 3 says plainly that creating an account means accepting these terms whichever way you sign in, and that we record which version you accepted. Section 3a is new and covers crew accounts. Section 5 now covers voice recordings and photos. Section 7a is new and says what the travel and vehicle records are — a record for your accountant, not a tax filing, and not advice about what you may claim.
Questions about these terms: info@callide.ca.
Our Privacy Policy is a separate document and forms part of these terms. It sets out in plain language what we collect, why, who else touches it, where it lives, how long we keep it, and how to get rid of it. Please read it — it's short.
In brief: we don't sell your data, we don't share it with advertisers, there is no ad tracking in the app, and you can export or delete everything yourself at any time.
These terms are between you and Callide — not between you and Apple or Google. The following applies where the app was obtained from the Apple App Store:
Where the app was obtained from Google Play, Google Play's Terms of Service also apply to your download and use of it.