Delete your account and data

Your data is yours. You can erase all of it — permanently — without asking anyone's permission. Here's how, and exactly what happens.

Fastest way: do it yourself, in the app

If you still have Callide installed, this takes about fifteen seconds and happens immediately.

Open Callide and sign in.

Go to Account.

Tap Delete my account permanently at the bottom.

Tick that you understand, type your email address, and tap Save my copy, then delete. A complete copy of your records — receipts, photos and documents included — is saved to your device first. (To delete without one, untick Save a copy and tick I do not want a copy.)

Check the copy is in your Downloads (on a phone, in Files), then tap Delete my account now. That's it — it's gone.

Step 4 saves a complete copy of your records to your device first, unless you choose not to. Once deleted, nothing can be recovered.

Or request it here

If you've already uninstalled the app, lost access, or would simply rather we did it, fill this in. We'll verify the request against the email address on the account and confirm when it's done.

This cannot be undone. Deleting your account erases your quotes, job history, client list and expense records permanently. If you need them for taxes or a warranty claim later, export them first.

What gets deleted

Data	What happens
Jobs, estimates, quotes, invoices and change orders	Permanently deleted
Clients, contacts and job notes	Permanently deleted
Expenses, mileage, payments and your tuned pricing	Permanently deleted
Trips, vehicles, odometer readings and dash photos	Permanently deleted
Crew invites you issued	Permanently deleted — unused codes stop working
Receipt images, project photos and generated documents	Permanently deleted from private storage
Your business profile and any public profile page	Permanently deleted
Client quote links you sent, including signed ones and their acceptance records	Permanently deleted — the links stop working. Download every signed agreement you may need first.
A subscription billed through Callide	Cancelled as part of the deletion — no further charges
Usage events tied to your account	Permanently deleted
Your sign-in and email address	Permanently deleted

Correction, October 2026. This page used to say our routine backups are overwritten within 30 days. That is no longer true: we now keep encrypted backups for longer — a nightly copy of the database for 35 days and a monthly copy for one year; a file you delete leaves them 35 days later. The table below now says so.

What is kept, and why

Data	Why	How long
A non-identifying note that an account was deleted (no name, no email, no content)	So we can show a deletion was carried out if we're ever asked	Indefinitely
The record that you accepted a version of the Terms, and when	It is the evidence the account was lawfully operated, which protects both of us. It holds a version string and a timestamp — nothing about your work	Indefinitely
Billing and tax records, if you ever paid for a subscription	Canadian tax law requires us to keep them	6 years, then destroyed
Encrypted backups of the database and of uploaded files (Privacy Policy, section 10)	So Callide can be restored after a failure. Never used to bring back a deleted account; if Callide is ever restored from a backup, every account our records show was deleted since is deleted again	Nightly copies 35 days; monthly copies one year; your files leave them 35 days after deletion

Apart from the encrypted backups, nothing retained contains your quotes, clients or job data. (Our address-lookup cache keeps the addresses, map coordinates and distances that were looked up, with no name or account attached — Privacy Policy, section 5.)

How long it takes

In the app: immediate. Your records and files are removed as you confirm.
By request here: normally within a few business days, and never more than 30 days.

Just want to stop paying?

You don't have to delete anything to cancel. In the app, go to Account → Manage billing or cancel. Cancelling leaves your records intact and readable. If you subscribed through the App Store or Google Play, cancel in that store's subscription settings. Can't get into the app? Email info@callide.ca.