Delete your account and data

Your data is yours. You can erase all of it — permanently — without asking anyone's permission. Here's how, and exactly what happens.

Fastest way: do it yourself, in the app

If you still have Callide installed, this takes about fifteen seconds and happens immediately.

Open Callide and sign in.

Go to Account.

Tap Delete my account permanently at the bottom.

Type your email address to confirm. That's it — it's gone.

Consider exporting your records first (Account → Export my data). Once deleted, nothing can be recovered.

Or request it here

If you've already uninstalled the app, lost access, or would simply rather we did it, fill this in. We'll verify the request against the email address on the account and confirm when it's done.

This cannot be undone. Deleting your account erases your quotes, job history, client list and expense records permanently. If you need them for taxes or a warranty claim later, export them first.

What gets deleted

Data	What happens
Jobs, estimates, quotes, invoices and change orders	Permanently deleted
Clients, contacts and job notes	Permanently deleted
Expenses, mileage, payments and your tuned pricing	Permanently deleted
Receipt images, project photos and generated documents	Permanently deleted from private storage
Your business profile and any public profile page	Permanently deleted
Client quote links you sent	Permanently deleted — the links stop working
Usage events tied to your account	Permanently deleted
Your sign-in and email address	Permanently deleted

What is kept, and why

Data	Why	How long
A non-identifying note that an account was deleted (no name, no email, no content)	So we can show a deletion was carried out if we're ever asked	Indefinitely
Billing and tax records, if you ever paid for a subscription	Canadian tax law requires us to keep them	6 years, then destroyed
Encrypted routine backups	They roll over automatically; we do not restore deleted accounts from them	Overwritten within 30 days

Nothing retained contains your quotes, clients or job data.

How long it takes

In the app: immediate. Your records and files are removed as you confirm.
By request here: normally within a few business days, and never more than 30 days.

Just want to stop paying?

You don't have to delete anything to cancel. Cancelling a subscription leaves your records intact and readable. If that's what you're after, email info@callide.ca instead.